Make a Return

At Tack Hub, we want you to be completely satisfied with your purchase. If you need to return an item, we’ve made the process as easy and straightforward as possible. Here’s everything you need to know to make a return:

Return Eligibility
We accept returns on most items purchased from Tack Hub within a set period after receipt of your order. The product must be unused, in its original packaging, and in a condition suitable for resale. Items that have been worn, used, or altered in any way are not eligible for a return.

Please ensure that you have the original proof of purchase (such as your order confirmation or receipt) available when returning an item. This helps us process your return promptly.

How to Make a Return

  1. Check the Return Policy: Before proceeding, review the return eligibility for the product you wish to return. Some items may be excluded from our return policy, including customized or personalized products.
  2. Request a Return: Visit our website and follow the return instructions provided. Depending on your order, you may be asked to complete a return form to begin the process.
  3. Prepare the Package: Once your return request is approved, please carefully package the item(s) in their original packaging to avoid any damage during the return process. Include the original receipt or proof of purchase inside the package.
  4. Return the Item: Return the item to us according to the return instructions provided on our website. You will receive the necessary details about where to send the item once your return is authorized.

Processing Your Return
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. We will then process your return and issue a refund or store credit, depending on the return option you selected. Refunds will be issued to the original payment method used for the purchase.

Exchanges
If you’d prefer to exchange an item for a different size or color, simply follow the return process above and select “Exchange” as your option. You can then place a new order for the desired item once your return is processed.

Non-Returnable Items
For hygiene and safety reasons, some items cannot be returned, including but not limited to:

  • Opened or used grooming products
  • Personalized or customized items
  • Riding helmets (if used)

Please note that these products are final sale and cannot be refunded or exchanged.

Return Fees
In certain cases, return shipping fees may apply. Be sure to review the specific terms for your order before proceeding. For details on return fees or to learn about any applicable conditions, check our website for more information.

Contact Us
If you have any questions about the return process, please visit our website for support options. We are happy to assist you with any issues related to your return or exchange.